Dear Valued Decorator,
We understand that the magic of the holidays is woven from both beautiful decorations and the seamless experience of bringing them into your home. That’s why we’ve crafted a delivery process that’s as reliable and thoughtful as the Angel Tree Toppers, Christmas Floral Arrangements, and Collectible Ornaments we create. From our family in Raleigh to yours across the globe, we are committed to getting your festive essentials to you efficiently.
Our Promise: We handle every order with care, ensuring your quality-crafted items—from delicate Christmas Snow Globes to sturdy Christmas Bushes—are meticulously packed to preserve their detail-oriented design. All orders are processed within 1-2 business days before beginning their journey to you.
Your Shipping Options
To serve our global community of thoughtful hosts and style-conscious decorators, we offer two clear and reliable shipping methods.
Ideal when you’re eager to start crafting your holiday vignette. We partner with premium carriers for a balance of speed and reliability.
- Carriers: DHL or FedEx
- Cost: A flat fee of $12.95.
- Delivery Timeline: 10-15 days after dispatch.
- Best For: Ensuring your Christmas Lights, Nutcrackers, and Stocking Holders arrive in good time for your festive planning.
Part of our core promise to help you “get more for less.” Enjoy complimentary delivery on qualifying orders.
- Carrier: EMS (Economical Mail Service)
- Cost: FREE on all orders over $50.
- Delivery Timeline: 15-25 days after dispatch.
- Best For: Larger, curated orders—like a complete set of Animal Ornaments and matching Christmas Stems—where you can maximize value without compromising on our premium quality.
Important Details for Your Order
- Service Area: We ship globally! (Please note: Deliveries to some remote regions and parts of Asia may be excluded. You will be notified at checkout if applicable.)
- Order Processing: Please allow 1-2 business days for us to carefully prepare your items before the shipping timeline begins.
- Payment: We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout.
- Returns: Your satisfaction is paramount. If any item doesn’t spark the festive joy you expected, you may return it within 15 days of receipt. Please contact our team to initiate a return.
Please Note: Delivery times are estimates and can occasionally be affected by factors outside our control, such as customs processing or seasonal carrier volume. During peak holiday season, we recommend ordering early to ensure ample time for your festive transformation.
Need Assistance With Your Delivery?
Our dedicated customer care team, sharing your passion for elegant celebrations, is here to help.
Email us at: [email protected]
Based in: 4767 Stratford Court, Raleigh, US 27601
We are honored to be part of your holiday story. From selecting the perfect Christmas Tree TopperFloral Arrangement, we are here to support you in creating a home that tells a story of festive joy and cherished memories.
Warmly,
The Northlight Decor Store Family
Raleigh, North Carolina