FAQ

At Northlight Decor Store, we specialize in detail-oriented, tradition-rich holiday decorations designed for the thoughtful host and style-conscious decorator. Our collections, from Angel Tree Toppers and Christmas Floral Arrangements to Collectible Ornaments and Christmas Snow Globes, are crafted to be cherished items that tell a story of festive joy. Each piece, whether delicate or sturdy like our Christmas Bushes, is made with premium quality to ensure it becomes a part of your family’s holiday traditions for years to come.

Our store warmly serves a global community of holiday enthusiasts who value both beauty and a seamless experience. Our customers are often individuals and families who take pride in creating a cohesive, elegant, and festive home atmosphere. They appreciate curated collections (like matching sets of Animal Ornaments and Christmas Stems), value reliability, and enjoy the process of transforming their space into a winter wonderland. Whether you’re looking for a statement piece like a Christmas Tree Topper or essential accents like Christmas Lights and Stocking Holders, we’re here for you.

We offer secure and convenient checkout using major credit cards and trusted payment services: Visa, MasterCard, JCB, and PayPal.

There is no minimum order amount to shop with us. However, to qualify for our Free Shipping option, your order total must be over $50.

We are proud to deliver festive magic worldwide! Please note, deliveries to some remote regions and parts of Asia may be excluded (you will be notified at checkout if applicable).

All orders are carefully processed within 1-2 business days before shipping. Then, you can choose:

• Standard Shipping ($12.95 flat fee): Shipped via DHL or FedEx. Estimated delivery in 10-15 days after dispatch. Ideal for timely arrival of essentials like Christmas Nutcrackers or Stocking Holders.
• Free Shipping (Orders over $50): Shipped via EMS (Economical Mail Service). Estimated delivery in 15-25 days after dispatch. Perfect for larger, curated orders where you can maximize value.

Delivery times are estimates. During peak seasons, we strongly recommend ordering early to ensure ample time for your festive transformation.

We handle every order as if it were our own. Your quality-crafted items—from delicate Christmas Snow Globes to intricate Ball Ornaments—are meticulously packed with protective materials to preserve their detail-oriented design and ensure they arrive safely.

Your satisfaction is paramount to us. If any item doesn’t spark the festive joy you expected, you may return it within 15 days of receipt. To initiate a return, please contact our dedicated customer care team at [email protected]. We will guide you through the simple process.

Please contact our team when you wish to return an item. We will provide specific instructions and details regarding any potential return shipping costs based on your situation and location.

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey to your home.

Our customer care team, sharing your passion for elegant celebrations, is here to help. Please email us at: [email protected]. We are based at 4767 Stratford Court, Raleigh, US 27601.