Crafting Festive Magic, One Detail at a Time — Including a Seamless Returns Experience.

Our Commitment to Your Satisfaction

At Northlight Decor Store, we believe that creating your perfect holiday ambiance is a journey of joy and careful selection. Just as you trust us to deliver exquisite Angel Tree Toppers, enchanting Christmas Snow Globes, and handpicked Christmas Floral Arrangements, we want your entire experience—from unwrapping to, if needed, returning—to reflect the same thoughtfulness and care. Your satisfaction is the cornerstone of our festive mission.

This policy is designed to be as clear and elegant as our decorations, guiding you through a straightforward returns and exchanges process should your purchase not meet your expectations.

Returns & Exchanges Overview

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in their original packaging, and in resalable condition. All tags and accessories must be included.
  • Process: Please follow the steps below to initiate a return or exchange. We recommend using a trackable shipping service.
  • Refunds: Issued to the original payment method once we receive and inspect the returned item(s).
  • Exchanges: Subject to product availability. If the desired item is unavailable, a refund will be issued.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our Customer Care team at [email protected] with your order number and details about the item(s) you wish to return or exchange. You may use the template provided below.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return to our fulfillment center.
  3. Package Your Item(s): Securely pack the item(s) in their original packaging, if possible. Include the RMA number clearly on the outside of the package. For fragile items like Christmas Ornaments or Christmas Snow Globes, please use ample protective materials.
  4. Ship Your Return: Send the package to the address provided in your instructions. Please note that return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or damaged item shipped).
  5. Confirmation & Resolution: Once we receive and inspect your return, we will notify you via email. If approved, your refund or exchange will be processed promptly.

Return/Exchange Request Email Template

To ensure we have all necessary information, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Northlight Decor Store Customer Care Team, I would like to request a [return / exchange] for my recent order. Order Number: [Please insert your order number] Order Date: [Date] Item(s) for Return/Exchange: – [Product Name, e.g., “Collectible Christmas Nutcracker”] – [SKU or Item Code if available] – Reason for Return/Exchange: [e.g., size, color, damage upon arrival, changed mind] I have reviewed the Returns & Exchanges policy and confirm the item(s) are unused and in their original packaging. Please provide the RMA number and return shipping instructions at your earliest convenience. Thank you, [Your Full Name] [Your Shipping Address] [Your Email Address] [Your Phone Number (Optional)]

Refund Timeline & Method

  • Processing Time: After we receive your return, please allow 3-5 business days for inspection and processing.
  • Issuance: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Bank Processing: Once issued, please allow 5-10 business days for the refund to appear on your credit card or PayPal account statement, depending on your financial institution’s processing times.
  • Exchanges: For exchanges, once the returned item is received and approved, we will ship the replacement item. Standard or Free Shipping options will apply based on the new order value.

Non-Returnable Items & Exceptions

To ensure the safety and integrity of our products for all our cherished customers, the following items are final sale and cannot be returned or exchanged:

  • Personalized or Custom-Made Items: Any decoration that has been personalized, monogrammed, or custom-made to your specifications.
  • Opened Seasonal Consumables: Items such as Christmas Advent Calendars where the seal or packaging has been broken.
  • Final Sale Items: Any item explicitly marked as “Final Sale” on the product page or during checkout.
  • Damaged Due to Customer Mishandling: Items not in resalable condition due to improper handling, assembly, or use after delivery.

Please Note: This policy does not affect your statutory rights. If an item arrives damaged or defective, please contact us immediately at [email protected] with photos of the product and packaging, and we will gladly arrange a replacement or refund.

Need Further Assistance?

Our dedicated customer care team, who share your passion for elegant celebrations, is here to help with any questions.

Email: [email protected]
Mailing Address: 4767 Stratford Court, Raleigh, NC 27601, US

We are honored to be part of your holiday story and are committed to ensuring every detail, including this policy, reflects the trust you place in Northlight Decor Store.